Tom Mangum says,

Ken and Janet Irwin say,

Jay and Stella Coffman say,

Ray & Sue Morse say

Bruce,

We would like to thank you for intervening with our problems on our 2012 Sidney Outback. We were very happy with the service at Ron Hoover RV & Marine. We arrived at 8:00 AM and were promptly taken care of by Kristine Yeatts. She had recieved a note from Rueben on our problems with the 5th wheel. She saw to it that our unit was a priority repair and checked on us throughout the day. Our service tech was Eric Urbina and we found his work to be thorough and efficient. We also noted that when Eric completed the work on our unit he described the repairs in detail and gave us tips for longevity of use for our unit. All in all our trip to Ron Hoover was a pleasurable experience. The staff at Ron Hoover even made sure that our dogs had treat. We would like to thank you and the entire team at Ron Hoover for your assistance. When it comes time to look at a replacement 5th wheel Ron Hoover (where service is just as important as the sale) will rank at the top of our list. Thanks once again!

Steve & Penny say,

Ron Hoover RV & Marine-Boerne,

Got to the park and home without any problems. Well, almost no problems; backing into the drive way was a problem. Probably the one single event that will cause a major fight. I think all RV dealers should hold a directing and hand signal class for all those spouses that help in backing up an RV!! Some of the topics should be: Where to stand so the driver can see you-just because you can see the driver in the mirror doesn't mean the driver can see you You have to speak very loud or shout to be heard from over 40' away and over a diesel engine. A tomahawk hand gesture doesn't mean anything. Thank God we live in a very rural area, no one will find the body unless the buzzards give it away!!!!! Just kidding. We had a great time and didn't have any problems. Penny actually drove from the south side of San Antonio to the rest area just north of Three Rivers. She was bound and determined not to be like the other wives of our friends who have never pulled their 5th wheels. Just wanted to Thank You again.

James Bacon says,

On Tuesday August 9, 2011 I took my 5th wheel trailer into Ron Hoover RV in Houston for a broken AC unit. I was told the price of a new Dometic AC unit installed, not some Chinese off brand.  My RV would be ready Thursday 8-11-11 as the unit had to be ordered. What... Dometic brand shipped and installed in 2 days....no way!! But to my surprise Thursday around noon they called and said it was ready but asked if they could run it overnight to check and make sure everything was working well, to which I agreed. When I picked up my RV the next day the AC was still running in the Texas 100+ degree weather. The temp in RV can can only be described as "frosty". I inspected the work inside and the unit on top of my RV. The installation was totally professional and done right. The level of service, and courtesy I received from Ron Hoover RV Houston was way beyond any service experience I have ever had from other service dealers in the 12 years of RV ownership.  Reasonable pricing, professional installation, delivered on time. Good job Ron Hoover! I highly recommend you give them a try.

Charles Alligood says,

Hi Jim,

In reference to your call regarding the service department of Ron Hoover RV and Marine in Donna, I have no hesitancy in saying that each member of the Donna service staff with whom we have had contact has been kind and respectfully considerate of our concerns relating to the new Heartland fifth-wheel we purchased a few months past. There have been serious issues with the Dometic refrigerator in our unit. That has been very disappointing. Of the six RVs that we have owned, this is the only one that has had a refrigerator problem. Nevertheless, this is also the first RV we have purchased from Ron Hoover and I can truthfully say that the gracious attitude and personal attention the service manager, Vince, has given to our problem has tempered our disappointment. We understand that Ron Hoover does not build the RVs and sometimes problems do arise. We certainly are encouraged that, so far, the service department of Ron Hoover RV and Marine in Donna has stood behind what the sales department sold to us. Thanks Ron Hoover RV for not forgetting us once we purchased our RV from you. That kind of service assures us that we made the right decision when we went to Ron Hoover RV in Donna to purchase our new Heartland Big Horn.

Jim,

Over the last two years I have had the pleasure of working with William, Lori, Rita and now Jason. Another fellow out in the marine area, Mark ? maybe? Everytime I go to Ron H. I am treated great. Just like I expect to be. I've had service provided on my unit and completed when I was told it would be. I have sent warrunty items back and returned brand new as expected by dates promised. They are always friendly, helpul and most of all have a great atitude and act like they want to help and not just doing their jobs. Like they really like what they do! That is refreshing to see and experience from the customer end obviously. This last Friday I left my rv keys at home, 150 miles away. My unit is only a few blocks away and Jason came over in his own vehicle to see if he could get me in with his keys. He got the door latch open but not the deadbolt. I had to call a locksmith. But Jason tried instead of saying no I can't. Trying made a big difference though. A lot of people have a brand new unit bought May 24th. The first time I went to use the Micro wave it failed. Two weeks later Lori had me a new one. I had a leaking air mattress. Took it to Rita. Two weeks I had a new one. William has ordered me parts and they came in correct the first time. The marine guy, what few enter actions we've had have been positive too with my Suzuki. I have never dealt with an RV outfit that has this level of quality staff consitantly. I applaud what your doing there in the service department. I just won't try or do the little extra. I have not worked with the sales dept. Hopefully they are as well rounded and enthusiastic about what they do also. I keep waiting to be let down like every other RV dealer has done me but not to your staffs credit. This has not has happened. I know it is impossible to please everyone everytime because I too am in customer service. Your staff have been outstanding for me. Thanks again.

Mr. and Mrs. Rosales say,

Mr. Brown,

Earlier today we spoke regarding the service that was provided by your service staff at Ron Hoover in Donna, Texas.   My husband and I appreciate that Ron Hoover takes the time to follow up with their customers. As I mentioned to you, their service is exceptional. I also mentioned to you that many times employees are only addressed when someone complains or has a concern.  I am a firm believer that if someone does good that they should be acknowledged for their hard work. Mr. Vince Crough and his staff provided excellent service.  Mr. Vince, Xavier ,Chris and Terri assisted us with all our questions.  Their customer service is great and it is obvious that they take extreme pride in their work.  Our respects to Mr. Crough for having a great team. It is a pleasure doing business with Ron Hoover, Service Department in Donna Texas. Have a great Day.

Mr. and Mrs. Troutman say,

Good Morning George,

It was a real pleasure to send you this update. Our lovely Country Ridge Park Trailer is fully operational now. The appliance company tested and determined that the freon in our new refrigerator had completely leaked through the loose crimp at the end of the tubing. We were so pleased it was a quick fix. When we checked the coldness of the refrigerator/freezer last week the appliance continued to work fine. We're hoping for many years of successful operation. We would like to THANK YOU VERY MUCH for the fine coordination in handling all of the details for us across the miles. Moreover, we are extremely thankful for your excellent, highly professional salesmanship in our purchase of this wonderful RV. From the very beginning, you genuinely cared for our being 100% satisfied with every aspect of the Heartland Park Trailer. We are more than 100% satisfied--we truly will enjoy our lovely purchase. And, we appreciate all that you personally did to obtain this particular model for us. Your dealership in Donna Texas is the best of the best! Again, many kind thanks for everything!

Raymond and Donna Polensky say,

Dear Ron Hoover RV & Marine,

We just bought our 3rd 5th wheel trailer from Donna RV in the last 5 years.  I guess we can not make a decision on what we want.  We were treated excellent all three times we bought. Vince was very good, if he said something it was done and on time.  The service dept. was very good because of Vince and some of the workers.  Javier and Enrigue were very good.  the sales dept. was also very good our salesman was Anthony.  Also Mark also helped us out very much.  Keep up the good work.

Kathy Carver Belman - I love the Texan Skyline I bought from you a few years ago. It has been a great trailer and your service department was the best I have ever delt with. The resolved the few issues I had very quickly and there have been no further issues since then. I will definitely come to see you for my next trailer, but since this one suits me so well I'm not sure when that will be.

Jim Muller From Houston - Just wanted to say I purchased a 24' Texan travel trailer from Joe and company and I had the best experience. They are true professionals and the quality, friendliness and helpful attitude of the entire team was amazing. I use the trailer 5 days a week for the last 6 weeks and have never been happier. I give Ron Hoover, Joe French and the entire sales & service team at the Katy Freeway location my highest recommendation.