I would like to take a moment to thank Josh Breeden and Capt. Chip Harmon for their help in making my boat purchase from Ron Hoover a great experience. My wife and I met Josh and Chip at the Houston Boat Show in June. We had been in the market for a new boat and decided now was the time. We decided Ron Hoover would be a good dealer for us since we have a home in Rock Port and we wanted to make sure we could get dependable help when needed. Josh did a great job getting us into a boat both my wife and I could enjoy together. She for comfort myself for fishing and the boating experience.
After having my boat for a couple of months, I stopped by the Rock Port facility to talk with Capt Harmon about some guide information and general questions on my boat. Capt Harmon informed me that he would be happy to take me out in the area to not only answer any questions I might have concerning the boat but to show me some areas I might enjoy fishing in. I must say Capt Harmon made my decision to buy a boat from Ron Hoover a confident one. Not only did Capt Harmon answer my questions but he helped me learn some valuable lessons concerning boating in the gulf and successful fishing.
The point of all this is that during my excursion with Capt Harmon, he kept reiterating that the trip on the water was due to the commitment that Mr. Ron Hoover has to his customers and their experience with his company and staff. All I can say is I had an outstanding "Customer Experience" thanks to Capt Harmon and his team.
All the best,
Sugar Land, TX
Tell Us About Yourself: First of all, I'm not seeking employment (unless you need a great writer). But since I couldn't find a way to email Ron Hoover himself (does he really exist?), this was the best I could do .We just bought a 2013 Winnebago View 24J from the RH Donna dealership. Over the years, we've had 3 trailers and this View makes our 3rd motor home. We just moved from Oklahoma (near Tulsa) to Brownsville, downsizing from a small ranch to a garden home in River Bend Resort. We were also interested in downsizing from our Jayco Seneca 36MS since we wouldn't need such a large coach for wintering any longer, but wanted to have something that would fit our new RV lifestyle.
The dealers in Oklahoma where we bought our previous RVs over the years were great. Most were very customer oriented and did a good job of meeting our needs and answering our questions...that is until we met the RH Donna crew. Wow! If you don't know what a terrific team of pros and customer oriented people you have, you're out to lunch bigtime! These people are GREAT! Starting with Anthony Thompson our sales rep, the process (I hate buying any vehicles and putting up with the hassle of negotiating a deal) a pleasant experience. Then Dustin Hoover and Vince Crough got involved and again, a good experience. When the deal was finalized, Sonia Leal took care of all the paperwork etc that requires professionalism and expeditious work. And if all this isn't well done, we learn that we can overnight at the RH park to actually have a hands on experience with our new coach to see if everything works well and if we have questions (as a reporter, I always have questions). Service manager Nick (sorry, missed last name) was courteous, professional, knew his business and patient with us (Lord, was he patient!). Vince is a top flight manger who keeps all the wheels turning and made sure we were satisfied, being cared for and generally served as a point man for everything to make our experience a pleasant one. (He sort of reminds me of the top sergeant I had in the USAF...tough, but fair and a real pro).
All in all, our Ron Hoover (Donna) experience was one of the very best we've ever had. I hope this messages comes through clear enough that RH himself will get it and pass out well earned accolades to a terrific crew in Donna.
I've left out several folks in the parts dept whose names unfortunately I've forgotten, but they too deserve praise. If all businesses operated the way the RH Donna folks do, there would be fewer complaints and far more compliments...and maybe even more business.
Thank you RH Donna for making our RV buying experience a good one and thank you for dealing with all our questions and concerns in a professional and friendly way. Would I recommend RH? You bet!
P.S. We're still talking about the RH RV "park" idea! What a terrific idea. Why don't other dealers (even some of the best in OK) do this?
Dear Mr. Hoover,
A salesman that treats a customer like a real person and not just another paycheck is how we would describe Chip Harmon.
We met him over two years ago on the phone. We were hunting for a used boat. We saw one on the Ron Hoover website. Chip answered the phone. We told him that we had never purchased a boat and wanted to get the family more time together. We also felt a boat would complement our RV. He gave us plenty of pointers to look for and explained that if we came and rode on the Nautic Star we would stop looking. We were not ready for a new boat and really had a good deal we were considering. We purchased the other boat and told Chip if we ever got ready to buy we would come see him. This past Spring Break our bargain boat gave us some trouble.
We went boat shopping and happen to catch Chip at work. This was the first time we had ever seen him. My husband and I were really taken away by his down home look. He spoke to us as normal people and treated us as if we had been friends forever. No salesmen talk!!! We explained we had to sell the other boat, before we could commit. He understood. We explained we would call when this happened. He did not bother us. When we sold ours we contacted him and he was ready.
Chip worked with us all the way. We did find a better deal and the boat was ready now, but because of the final deal by him and his manager, Blake Anthony, we chose to stay with Ron Hoover. Will Walters, from Nautic Star, sealed the deal with the promise of quicker delivery! Between Chip, Blake, and Will our buying experience from Ron Hoover has been awesome. We did sell our RV and hope to try that department in the future. We will recommend Ron Hoover to friends and insist that Chip is the man to talk to.
Dear Mr. Catalano,
James and Rhonda Kosub
My wife and I purchased a Carolina Skiff from Ron Hoover during the 2013 Houston Boat Show. We had been looking for the right boat for several months and your sales associate, Brad McCormick, helped make this happen. Our sale was a little unusual in the fact that we wrote the offer contingent on the boat fitting in our garage (straight). From what we understand you sold a large number of boats during the boat show. I wouldn't have been surprised if I had received a call saying thank you very much for your interest in a boat but we will be unable to meet your demands. Just the opposite took place. Brad stayed in contact with us throughout the process and demonstrated what I would call above and beyond service.
Our first problem was that the boat motor and trailer measured over 22' and the garage is only 20' deep. Ron Hoover was able to use their influence and the trailer manufacturer ended up building a custom trailer with a break-away tongue. Now we realized that the center console was a little too tall for our garage opening. I explained this to Brad and again he came through. They had the grab rail modified so it could easily be removed for storage. I have already sent another RV customer Brad's way and I hope to send many more referrals in the future. I've sold real estate in this area for the last 27 years and plan to recommend Brad and Ron Hoover to future families moving this way. Please feel free to pass this letter along to future customers who might want to store their boat at home.
David and Anne LeBoy
Antoinette from Illinois says,
I just wanted to express what a pleasant and professional experience I had last week when having work done on my motorhome. The thing that really impressed me was that the employees seemed to work well as a team and appeared to enjoy working together. Thank you!
John & Crystal Villarreal say,
Crystal and I would like to thank Jeff, Jason and all the Ron Hoover people for a wonderful boat buying experience. Happy holidays to all of you. See you at the 20 hour service.